Please follow the instructions below if you are experiencing any difficulties with your COBB product.
We at COBB Tuning are more than happy to assist you with any problems you may be experiencing, but it would be greatly appreciated if you followed the following steps in order to reach a resolution.
Step 1: Read the Trouble Shooting section of your User Guide (AccessPORT customers) There is a lot of good information in there, please take advantage of it. Also be sure to check our forums for possible solutions.
Step 2: If the above suggestion do not yield a resolition, give our Customer Service dept a call. Email may take longer to resolve so we suggest calling via phone. The CS number is: 801.713.0035, hours are from 9am - 6pm Mountain Standard Time.
Step 3: Obtain a Ticket Number if the item needs to be returned for service, repair, or replacement. You will need to clearly print this number on the outside of the box. (NOTE: If you do not have a Ticket Number on the outside of the package, it will be refused and returned back to the sender.)
Step 4: Once you have the Ticket Number, you will need to print the Service Form (link below), include all the required information (Please fill out the form thoroughly, forms lacking information cannot be processed in a timely manner. Thank You.), and send the form with the item.
COBB Tuning
Attn: Service Dept.
Ticket #: ______
2311 W Rundberg Suite 500
Austin, TX 78758
**Please be reminded that Cobb Tuning does not accept physically damaged or misused items.**
